How Do You Respond To A One Star Review With No Comment?

So, your business has received a one-star review with no comment. Now what?

These reviews are confusing and, needless to say, frustrating. Are they “better” than negative reviews with comments?

Yes… and no.

On one hand, no comment is better than a scathing customer review dragging several areas of your business through the mud. On the other hand, there’s no context for the negative review, which leaves you questioning why it’s negative – or whether the review is even genuine.

Still, no business wants to receive a negative review, comment or no comment.

Unlike Facebook, fellow major review sites Google and Yelp have yet to implement a minimum length for customer reviews. Whether that should be implemented or not is another topic.

For now, let’s discuss and answer the central question: How to respond to a one-star review that has no comment.

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Top Restaurant Review Sites: Find Out What Your Customers Think

Restaurateurs can learn a lot from their customers, from what they think of the food and the prices to the customer service, ambience, and overall value.And review sites are simply the best way to find out your customers’ thoughts – upfront and with complete honesty.Sure, it can be hard to read through customer reviews if

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Business Review Sites For Improving Your Brand Visibility

Review sites – can they really improve brand visibility? The answer is yes, and this guide explains why.But first, what does brand visibility mean exactly?Brand visibility can be defined as your business’s reach, including how discoverable, authoritative, and attractive your business is to online customers.A business with high online brand visibility will:Review sites are one

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What Is The Difference Between A Recommendation And A Review On Facebook?

Have you noticed how it now says “Recommendations and Reviews” under the Reviews tab on all Facebook business pages?The change has confused business owners and customers alike. And if you’re a business owner who understands the importance of customer reviews, it might even be somewhat concerning.In fact, this change has been in effect for several

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What Questions Should I Ask For Customer Feedback?

It’s always a good idea to consistently ask your customers for feedback. After all, customer feedback will help to provide fresh insights into your business, which is useful whether the feedback is good or bad!

Getting third-party opinions is always informative. And for businesses, there’s no feedback that’s more valuable than the customer’s.

Still, asking the right questions is important. The questions must be engaging yet brief, and carefully worded so that the answers you receive are as informative and useful as possible.

Whether you plan on handing out a survey or creating an online questionnaire, the following are the best questions you should ask for customer feedback.

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How Do I Create A Google Review For A Customer?

Can you post a review on behalf of a customer? It’s a tricky question but one that’s worth talking about.

If you run a business, you probably know how important customer reviews are in this day and age. Reviews establish trust and authority, which can increase sales. Google reviews, especially, have the power to boost your business’s local search rankings, making it more discoverable.

Those are only the tip of the iceberg. Needless to say, all business owners want more reviews – especially positive reviews!

But is it possible to create a Google review for a customer? This guide breaks down the answer and the best way to go about it.

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