Original research from ReputationStackerManaging reviews for one business location is relatively straightforward. Someone can monitor new comments, reply to customers, and speak with the team when a problem comes up.Add ten more locations and things change. Every branch has different employees, customers, and managers. A complaint that looks isolated at one branch might be happening
Original research from ReputationStackerA customer complains about an invoice. Support explains the charge. Everyone moves on.Then another customer complains about the same invoice. And another.At some point, someone ought to tell the person who designed the invoice. That’s where a lot of customer feedback programs fall apart: the complaints get handled, but the underlying problem
Original research from ReputationStackerIt’s easy to add ‘AI-powered’ to a reputation management product description. Much harder to explain precisely what that means for the person handling customer reviews at 5 p.m. on a Friday. Is the software drafting a response? Identifying a problem across several locations? Or doing something nobody on the team actually needs?We
Original research from ReputationStackerBusinesses have invested a lot of effort in online reviews. Many now have a process for requesting them, monitoring their ratings, and responding to complaints. That’s progress.Here’s what caught our attention in ReputationStacker’s 2026 research: 82% of respondents say reviews are very or extremely important for attracting customers, yet 45% still read
Are Google reviews not showing up for your business? This can be a very frustrating problem, but the good news is that it’s often only temporary. Here, we’ll explain why your Google reviews may not be showing up and how you can resolve this issue. Key Takeaways Google reviews may not post due to technical
The opinions of strangers are powerful, but you probably already know if you’ve been bothered by an unfair review. According to a recent study, 77% of people almost always read reviews before deciding on a local business to use. In addition, 89% of people are more likely to use a business that responds to all
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