What to Look for in Customer Feedback Software
“We don’t need electricity; these oil lamps work just fine.”
“We don’t need a phone line; our customers can come into the store with questions.”
“We don’t need computers; writing orders by hand has always worked.”
“We don’t need customer feedback software; asking customers in person for their feedback is fine for us.”
Some business owners have always been resistant to progress. After all, if the business is doing well, changing anything feels risky. But progress rolls on anyway, and anyone who resists adopting new technology risks getting left in the dust by savvier competitors.
All that makes sense, right? There’s just one thing left to solve, then: Just what the heck is customer feedback software, and how do you pick the right software for your business?Continue Reading...