The ReputationStacker Origin Story
A letter from our founder
Believe it or not, there was a time when consumers wrote online reviews almost exclusively for restaurants and no other businesses. So if you wanted to know where to eat on Friday night, it was easy to find plenty of reviews for any restaurant.
But if you wanted to know which lawyer to hire, or who you should call to patch up a hole in your roof, you were out of luck.
At that time I was doing marketing for urgent care clinics and it was nearly impossible to get patients to write reviews. So I had an idea: What if we asked them to write a review after their visit? And what if we followed up with them if they didn't write a review and gently remind them how important reviews are for growing businesses.
It was so simple that it just might work. So my team and I set upon a mission of emailing each patient and asking them to write a review, and if they didn't we'd ask them again a few days later.
Within a few weeks, our clinics went from less than 10 reviews combined to each getting a minimum of 10 new reviews each month!
In no time, we were flooded with requests from other businesses to help them get more reviews - and not just healthcare clinics. From real estate agents to plumbers, dog walkers to banks (and yes, even restaurants) - we were getting asked constantly to help any and every type of business you can imagine get more reviews.
That was great... until it wasn't. You see, manual review collection is a tremendous amount of work. Asking every customer for a review, then following up with them, then organizing those reviews is not easy. We knew there had to be a better way... so we built it.
In 2016 we cobbled together the first version of ReputationStacker to make getting reviews for your business easy and automated. Within a few months we had hundreds of clients collectively generating tens of thousands of reviews a year, and we haven't stopped since.
Today, ReputationStacker software helps thousands of businesses get more reviews automatically - from local mom & pop shops to multi-national companies. And we're constantly improving the system to not only make review generation easy, but to take the qualitative feedback of reviews and turn it into quantifiable data that you can use to actually improve your business.
Founder of ReputationStacker