Customer Feedback
Customer feedback that improves every part of your business
Easily gather NPS scores & comments so you can understand what customers think, and improve their experience at every step.
Understand what customers experience ...and what they really need.
ReputationStacker uses a quick Net Promoter Score survey (0-10 rating scale) to capture clear, actionable feedback you can use to strengthen your operations, service, and customer journey.
The system sends a short NPS survey that includes an optional comment field. Customers can quickly share their thoughts, giving you direct insight into their experience.
Because the survey is easy to complete, response rates stay high—and the feedback you receive is more honest, more detailed, and more useful.
You can immediately spot where customers are delighted or where friction exists, and you can respond to feedback & reviews directly from the dashboard or assign them to a teammate.
Turn NPS scores & comments into actionable insights.
ReputationStacker combines private feedback with public review trends to help you understand customer sentiment across locations, teams, and time. The dashboard highlights experience trends, reveals recurring themes, and shows how satisfaction shifts across different locations and service lines.
This gives you a complete picture of your customer experience: what’s working well, where issues are emerging, and which improvements will have the greatest impact. Because everything updates automatically, you always have fresh insight to guide decisions and support team performance.
Customer feedback collection is easy with automation and flexible setup.
ReputationStacker fits into your existing workflow with customizable messages, automated timing, and smooth integrations. Personalize your survey message, add your branding, choose when surveys are sent, and automate the whole process through your CRM, POS, scheduling system, or thousands of other apps.
Whether you operate a single location or a worldwide network, ReputationStacker ensures feedback collection happens consistently without adding new tasks to your team. The process is simple for customers, effortless for staff, and fully scalable as your business grows.
The average ReputationStacker user triples their review volume in the first 3 months.
Frequently Asked Questions
What type of customer feedback does ReputationStacker collect?
ReputationStacker collects Net Promoter Scores (NPS) and written comments through a simple survey that’s easy for customers to complete. This gives you both quantitative and qualitative feedback to understand sentiment and improve operations.
How does collecting customer feedback improve our business?
Customer feedback helps you identify strengths, uncover friction points, and understand what customers value most. But doing this without the right system won't help you improve. ReputationStacker organizes this information into clear, actionable insights you can use to actually improve service, processes, and customer experience.
Can I customize the feedback survey?
Yes. ReputationStacker lets you personalize the message, add branding, and adjust the timing of when surveys are sent so everything feels natural and consistent with your customer communications.
Does ReputationStacker help with reviews too?
Of course. The first part of the feedback survey is focused on gathering customer feedback, while the second step asks for a review on the review sites that matter most for your business. This process helps you improve your operations & customer experience, get more reviews, and rank better in local search.
Will this work for multi-location businesses?
Absolutely. ReputationStacker makes it easy to compare performance, understand differences in customer experiences, and identify opportunities to improve consistency across business locations.
How hard is it to set up?
Setup is quick—most businesses launch their feedback surveys in just a few minutes. ReputationStacker supports integrations with popular CRMs, POS systems, scheduling platforms, and thousands of other apps.
What if I have more questions?
Head over to our contact page and reach out. We typically respond within a few minutes.